Refund policy

Hearth & Hue handles all cancellations, returns and product problems, even when a supplier sends your order directly. Email hello@hearthhue.store with your order number and the item concerned.

Your 14-day right to cancel
For most goods bought online you can cancel within 14 days of receiving them, without giving a reason, under the Consumer Contracts Regulations 2013. Tell us clearly that you wish to cancel, then send the item back within 14 days of telling us. We refund within 14 days of receiving the item back (or proof you sent it), including the standard delivery charge if you return the whole order.

Our extra 30-day return offer
On top of your statutory rights, you can request a change-of-mind return within 30 days of delivery for unused items in their original packaging with proof of purchase.

Faulty, damaged or incorrect items.
Contact us as soon as you notice a problem. Under the Consumer Rights Act 2015 you normally have 30 days to reject faulty goods for a full refund, with further remedies after that. We cover reasonable return costs for faulty or incorrect items

Return postage
For change-of-mind returns you pay the return postage unless we agree otherwise. Please contact us before posting so we can give you the correct return address – it may be a supplier's warehouse, not our correspondence address.

Exceptions
Personalised items (such as named stockings and sacks) and hygiene-sealed goods once unsealed can't be returned for change of mind, but your rights for faulty items still apply. Sale items have the same statutory rights as full-price items.